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Be sure you are dialing correctly.

For the US, and Canada, dial: 1 + area code + number.
For all other countries: Dial the country code and the city code followed by the number you wanted to dial (no international prefix needed)

If you are sure that you have dialed the number correctly, and:
  • You know the party is there, but you are getting a busy signal
  • You are receiving an operator error message
  • You are just not getting through

Please enter the following information and we will investigate the problem immediately:

User ID:
Phone Number (exactly as you are dialing it):
Date & Time of Problem (dd/mm/yy hh:mm):
Description of Problem:
  

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